Customer Satisfaction is our top priority. We are confident that you will be overjoyed with the quality and beauty of your purchase.
I suggest that you inspect all products receipt to determine any freight damage.
I will not be responsible to replace or refund for any item damage cause by freight transit.
Customers are encourage to purchased insurance during checkout and in the event
if any damage cause by freight transit, a claim can be made to your nearest
respective post carrier company.
However, if you are not satisfied with your purchase due to other reason stated
below, please contact
me via e-mail within three (3) calendar days of receipt of your item for Return Authorization. And item must be receive by us within 10 business days.
The item must be returned with its original packaging, and must be received in the same condition as when it was shipped to you with any tags and/or identifying marks intact. If we receive items that are soiled, worn, washed, damaged, alterated, abuse, we will charge you $20 and return the same items back to you. We recommend you use delivery tracking and/or insurance, and keep your receipts. We cannot be responsible for lost or misdirected return items shipped back to us without insurance or tracking information. The buyer
are responsible for the cost of return shipping/insurance/tracking.
For return due to defective item received which include tears, color deficiency or stained. We will gladly replace it with the same value item and will be ship to you with no shipping charge. If refund are requested, a refund of the purchase price will be issued within three (3) business days for the safe return of the item. Shipping & handling charges are non refundable. 20% restocking fee may apply if returned item is not in its original state or item reaches us more than 10 days.
For return due to color choice, size or changed of mind.
I will gladly exchange it for you with the same or lower value items. For higher value items, you have to pay the different. You are required to remit the shipping and handling to ship the exchange item back to you. If refund are requested, a refund of the purchase price will be issued within three (3) business days for the safe return of the item. Shipping & handling charges are non refundable. 20% restocking fee will apply..
Please include the following information with your return::
Your name and
address of the person who placed the order if different
purchase price and also the date of the purchase